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1 Retaining customers in hard times Anonymous 133
2 Sharpen your saw Dr Philip E Humbert 149
3 Leverage your hidden assets Natalie A. Gahrmann 63
4 Better work habits Merrill Douglass 82
5 Stop speaking the language of weakness Anonymous 81
6 Ask the question: ‘How am I doing?’ Susan A. DePhillips 57
7 E-mail Etiquette 101: Good manners in business matters Christine Leonardi 60
8 Generating goodwill among customers and employees Anonymous 65
9 Three ways to improve website navigation Anonymous 59
10 The four basic traps of negotiating a deal Anonymous 64
11 Build your business with 'Attraction' Anonymous 69
12 Using your ISP’s autorespond facility to reply to e-mails Anonymous 68
13 Choosing and remembering passwords Anonymous 65
14 Control your volume to keep the discussion going Anonymous 65
15 How to create and manage opportunity Anonymous 56
16 Eight classic web marketing mistakes Anonumous 75
17 Trend watching and finding a business idea Anonumous 63
18 Measuring visitor numbers on your website Anonumous 67
19 Define your ideal assistant David A.Heenan and Warren Bennis 64
20 Teamwork — the great wastebasket shootout Phillip Faris 57
 
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